Frequently Asked Questions
Find answers to common questions about our services, pricing, and support.
Getting Started
How does the free trial work?
Our free trial gives you 14 days to use your professionally designed website at no cost. We build your site based on your requirements, and you can use it completely free during the trial period. After 14 days, continue for just £29.99/month or cancel with no obligation.
How long does it take to build my website?
Most websites are completed within 3-7 business days from the time we receive all necessary content and information. For more complex projects or custom development, timelines may vary. We'll provide you with a specific timeline during our initial consultation.
What information do I need to provide?
We'll need your business details, preferred colour schemes, any existing branding materials (logo, fonts), content for your pages, images, and examples of websites you like. Don't worry if you don't have everything ready - we can guide you through the process.
Pricing & Payments
What does the £29.99/month subscription include?
Your monthly subscription covers premium hosting with 99.9% uptime, domain registration and renewal, SSL certificate for security, automatic daily backups, CDN for fast global performance, basic technical support, and regular security updates.
Are there any setup fees?
No, there are no setup fees for our free trial offer. The website design and development are included at no upfront cost. You only start paying after your 14-day trial period ends.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time with one month's notice. There are no long-term contracts or cancellation fees. If you cancel during your trial period, you won't be charged anything.
Do you offer refunds?
We offer a satisfaction guarantee during your 14-day trial. After the trial period, monthly subscriptions are non-refundable, but you can cancel anytime to avoid future charges.
Website Features
Will my website be mobile-friendly?
Absolutely! All our websites are fully responsive and optimised for mobile devices, tablets, and desktops. We test on multiple devices to ensure your site looks perfect everywhere.
Can I update the content myself?
Yes, we provide training on how to manage and update your website content. For more complex changes, our development retainer packages offer ongoing support and updates.
Do you provide SEO services?
All our websites include basic SEO optimisation including meta tags, structured data, and fast loading speeds. For advanced SEO strategies and ongoing optimisation, we offer additional SEO services through our retainer packages.
Can you integrate third-party tools?
Yes, we can integrate various third-party tools including payment processors, CRM systems, email marketing platforms, analytics tools, and more. Additional integration work may be included in custom retainer packages.
Technical & Support
What if something goes wrong with my website?
We provide technical support for all subscription customers. If you experience any issues, contact us at hello@bkadigital.com and we'll address them promptly. For priority support with faster response times, consider our development retainer packages.
Do you provide website backups?
Yes, we perform automatic daily backups of all websites. Your data is securely stored and can be restored if needed.
Is my website secure?
Security is our priority. All websites include SSL certificates for encrypted connections, regular security updates, protection against common vulnerabilities, and secure hosting infrastructure.
What happens to my website if I cancel?
If you cancel your subscription, we'll provide you with a backup of your website files and content. You'll need to arrange your own hosting to keep the site live. We recommend giving notice so we can ensure a smooth transition.
Custom Development
What are development retainers?
Development retainers provide you with dedicated monthly development hours for ongoing work. This includes feature development, maintenance, updates, and technical support. It's perfect for businesses that need regular development work without hiring a full-time developer.
Can you build custom features?
Yes, we specialise in custom development. Whether you need a booking system, member portal, e-commerce functionality, or complex integrations, we can build it. Custom work is typically handled through our retainer packages.
Do you work with existing websites?
Absolutely! We can take over maintenance of existing websites, add new features, improve performance, or completely rebuild your site. We work with various platforms and technologies.
Still Have Questions?
Can’t find the answer you’re looking for? Our team is here to help.
Email us at hello@bkadigital.com or use the contact form below.
Get in Touch
Have a question that’s not answered here? Send us a message and we’ll get back to you within 24 hours.