1. TERMS & CONDITIONS (Website Services Agreement)
These Terms & Conditions (“Terms”) govern every service provided by BKA Digital Limited, trading as BKA Digital (“we”, “us”, “our”), a company registered in England and Wales (company number 17486035) with its registered office at 1 Queen Square, Bath, BA1 2HA, to any client (“you”, “your”). By commissioning or using our services you agree to the clauses below.
1.1 Nature of Services
We deliver website builds that include the design, development, and hosting experience for one predictable fee. Hosting is billed at at different prices depending on the project per month, and any additional paid custom work will be documented in a written proposal or contract.
1.2 Ownership of Websites
We retain full ownership of all websites we create—including layout, design, code, templates, and supporting assets—unless a separate signed contract states otherwise. You receive a license to use the website for as long as your hosting or service subscription remains active and in good standing. If payments lapse or you cancel hosting, access may be suspended or permanently removed.
1.3 Client Responsibilities
- Provide required content, assets, branding, and instructions promptly.
- Ensure every file supplied is legal, non-infringing, and owned or licensed by you.
- Respond to requests for feedback or approvals within a reasonable timeframe.
- Review and approve designs or revisions when requested.
Missing content, unusable files, or unresponsive communication may delay delivery. We are not responsible for deadlines missed due to such delays.
1.4 Project Timelines
Timelines we provide are estimates. Schedules may change if you do not supply assets or approvals, if third-party services fail, or if unforeseen events occur. We are not liable for resulting delays.
1.5 Communication & Conduct
We expect respectful, professional communication. We reserve the right to suspend or cancel services if communication becomes rude, abusive, threatening, or unreasonably demanding. No refund is guaranteed when services end due to misconduct.
1.6 Cancellation by Us
We may cancel or suspend your website or hosting if you fail to pay fees, provide illegal or infringing content, violate these Terms, mistreat our team, or misuse the service. If we cancel before your next billing date you will not be charged again.
1.7 Cancellation by You
You may cancel hosting at any time. Upon cancellation your website is removed from our servers. We do not guarantee delivery of backups or files after cancellation unless we decide to provide them.
1.8 No Guarantees & Limitation of Liability
We do not guarantee increased sales, traffic, search rankings, or flawless performance. We are not liable for loss of income, loss of data, downtime, third-party failures, client misuse, or unauthorised access. Our total liability is limited to the fees you have paid us in the last 30 days and will never exceed the total paid in the 12 months preceding a claim.
1.9 Intellectual Property & Content
You confirm all content you provide is owned by you or licensed for use. You take full responsibility for illegal or copyrighted material supplied. We may refuse content or projects that violate law, policy, or our own discretion, including content that is illegal, offensive, or discriminatory.
1.10 Modifications to Terms
We may update these Terms at any time. Continued use of our services after an update constitutes acceptance of the revised Terms.
User Responsibilities
- Provide accurate and complete information.
- Maintain the security of your account credentials.
- Comply with all applicable laws and regulations.
- Not use our services for illegal or unauthorised purposes.
- Not interfere with or disrupt our services or servers.
- Not transmit malicious code, viruses, or harmful content.
Limitation of Liability
To the fullest extent permitted by law, BKA Digital is not liable for indirect, incidental, special, or consequential damages; loss of profits, revenue, data, or business opportunities; damages from unauthorised access; or damages caused by third-party services. Our total liability shall not exceed the amount paid in the 12 months preceding a claim and is capped at the amount paid in the last 30 days.
Warranties and Disclaimers
Our services are provided “as is” without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted or error-free, that defects will be corrected immediately, that our services will meet your specific requirements, or that results obtained will be accurate or reliable.
2. REFUND & CANCELLATION POLICY
2.1 Refund Eligibility
Refunds are not guaranteed. We may refuse a refund if you fail to provide required content, cause delays through lack of communication, behave rudely or disrespectfully, work has already begun, or hosting has been active for the month. All refunds are at our sole discretion.
2.2 Hosting Fees
Hosting fees are non-refundable once the billing cycle begins. Cancelling before the next billing date ensures you are not charged again.
2.3 Service Cancellation by Us
If we cancel services due to client misconduct or rule violations, no refund is guaranteed and restoring the site may require additional fees.
2.4 Files & Access After Cancellation
When service is cancelled your website is removed from our servers. You may receive backups, files, or assets unless we've agreed not to provide them.
If you have questions about these policies, contact us at hello@bkadigital.com.