Questions answered.Everything made clear.

The 14-day trial applies to your managed hosting. We collect your payment details securely when you confirm your project, but nothing is charged for hosting during the trial. After 14 days, hosting continues at £24.99/month unless you cancel. Your one-off website fee is separate and is only due when the approved site is ready to go live.

Your first website preview is usually ready within 5–7 days from the time we receive the necessary content and information. Most websites are ready to go live at around 14 days, but the exact timing depends on the project and how quickly we hear back from you about feedback and changes.

We'll need your business details, preferred colour schemes, any existing branding materials (logo, fonts), content for your pages, images, and examples of websites you like. Don't worry if you don't have everything ready – we can guide you through the process.

Your monthly subscription covers premium hosting with 99.9% uptime, domain registration and renewal, an SSL certificate, automatic daily backups, CDN delivery, basic technical support, regular security updates, and management of the website by BKA Digital. Website changes come through us. Larger changes, such as new pages or work requiring several hours or days, may be quoted separately at an hourly rate.

There is a one-off cost for your chosen website package, but you do not pay it before seeing the website. We create your first preview, work through the agreed changes with you, and the website fee becomes due when the approved site is ready to go live. Managed hosting is separate and has a 14-day free trial before the £24.99 monthly charge begins.

Yes, you can cancel your subscription at any time with one month's notice. There are no long-term contracts or cancellation fees. If you cancel during your trial period, you won't be charged anything.

We offer a satisfaction guarantee during your 14-day trial. After the trial period, monthly subscriptions are non-refundable, but you can cancel anytime to avoid future charges.

Absolutely! All our websites are fully responsive and optimised for mobile devices, tablets, and desktops. We test on multiple devices to ensure your site looks perfect everywhere.

All our websites include basic SEO optimisation including meta tags, structured data, and fast loading speeds. For advanced SEO strategies and ongoing optimisation, we offer additional SEO services through our retainer packages.

Yes, we can integrate various third-party tools including payment processors, CRM systems, email marketing platforms, analytics tools, and more. Additional integration work may be included in custom retainer packages.

We provide technical support for all subscription customers. If you experience any issues, contact us at hello@bkadigital.com and we'll address them promptly. For priority support with faster response times, consider our development retainer packages.

Yes, we perform automatic daily backups of all websites. Your data is securely stored and can be restored if needed.

Security is our priority. All websites include SSL certificates for encrypted connections, regular security updates, protection against common vulnerabilities, and secure hosting infrastructure.

If you cancel your subscription, we'll provide you with a backup of your website files and content. You'll need to arrange your own hosting to keep the site live. We recommend giving notice so we can ensure a smooth transition.

Development retainers provide you with dedicated monthly development hours for ongoing work. This includes feature development, maintenance, updates, and technical support. It's perfect for businesses that need regular development work without hiring a full-time developer.

Yes, we specialise in custom development. Whether you need a booking system, member portal, e-commerce functionality, or complex integrations, we can build it. Custom work is typically handled through our retainer packages.

Absolutely! We can take over maintenance of existing websites, add new features, improve performance, or completely rebuild your site. We work with various platforms and technologies.